Experienced IT Leader, passionate about customer service, business partnering and developing people.
Certified ITIL and Prince2 Practitioner, proven track record implementing best practice to ensure organisational capabilities provide value to a business. Committed to adopting a service-oriented, customer-focussed culture while ensuring strategic, operational and commercial objectives are achieved.
A process change and business transformation experienced IT Director / Senior IT Manager with a proven track record of success within B2B, B2C, support services, leisure & retail, fitness, consultancy, technology, corporate & commercial markets.
Strong IT operational leadership with strategic project implementation management experience.
Results orientated & delivery-focused with IT department, infrastructure & systems development skills.
Experience of business-aligned IT infrastructure, strategy definition, technology upgrades, change management, business process re-engineering, technology upgrades, Membership/Billing solutions, EPOS solutions, CRM solutions, WAN networks, development, budgets, KPIs, SLAs, IT support, team management & new technology deployment.