James Grove
James Grove
Head of IT
Southampton Football Club

Experienced IT Leader, passionate about customer service, business partnering and developing people.

Certified ITIL and Prince2 Practitioner, proven track record implementing best practice to ensure organisational capabilities provide value to a business. Committed to adopting a service-oriented, customer-focussed culture while ensuring strategic, operational and commercial objectives are achieved.

A process change and business transformation experienced IT Director / Senior IT Manager with a proven track record of success within B2B, B2C, support services, leisure & retail, fitness, consultancy, technology, corporate & commercial markets.

Strong IT operational leadership with strategic project implementation management experience.

Results orientated & delivery-focused with IT department, infrastructure & systems development skills.

Experience of business-aligned IT infrastructure, strategy definition, technology upgrades, change management, business process re-engineering, technology upgrades, Membership/Billing solutions, EPOS solutions, CRM solutions, WAN networks, development, budgets, KPIs, SLAs, IT support, team management & new technology deployment.